Accelerate is the fastest way to get updates on our product roadmap, executive perspective with thought leadership sessions, tips and tricks to get the most out of your investment, success stories, use cases, company announcements and more!
Thursday, October 5 | 11:00 AM ET
The 2024 Trends to Watch Out for in Outbound Proactive outreach is nothing new in the contact center world. In fact, forward-thinking organizations have been utilizing a proactive outbound approach for quite some time. It’s no longer a “nice-to-have" but a necessity for every kind of organization – not just collections. Customers aren’t just asking for proactive engagement from the brands they trust — they expect it. With these rising expectations from customers, it’s imperative for contact centers to keep up with the latest technology in order to exceed expectations and provide consistent, positive customer connections.
Join us for an engaging conversation about the 2024 trends to watch out for to ensure your proactive outreach leaves an impression. We’ll cover trends like:
Providing time-sensitive outreach
Performing strategic segmentation
Managing increasing compliance regulations
Setting up your employees for success
Wednesday, October 11 | 11:00 AM ET
Embracing Your Journey to the Cloud In today’s dynamic business landscape, the transition from on-premises to cloud workforce engagement management (WEM) software isn’t just a trend; it’s a strategic move that can revolutionize your organization. Join us as we explore how making the shift can reduce costs, enable scalability, embrace security, and empower your dedicated workforce – the backbone of your organizational success.
Wednesday, October 18 | 11:00 AM ET
Empathy in Debt Collections This summer, CBS News reported that more Americans are struggling to pay their bills compared to last year. There is no doubt achieving positive outcomes is imperative to the success of your business. This makes empathy in debt collections more important than ever.
Join Alvaria debt collection experts, Account Executive, DJ Perry and Vice President of Solutions Consulting Joseph Steinbronn along with Frost & Sullivan Principal Analyst Michael DeSalles for an engaging conversation about empathy in debt collections.
In this session, you’ll get a better understanding of:
What is empathy and its role in debt collections
The actions companies are taking now to communicate empathy to their call center employees
How company culture is assisting in fostering empathy among employees and teams
Reducing Agent Burnout & Stress with Alvaria WEM
Digital Proactive Case Study Driven Discussion Panel
Back to Basics - Alvaria Workforce
How Proactive Outreach Drives Better Patient Care
* All times are 11:00 AM ET / 8:00 AM PT unless otherwise stated *
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